Episodes

Join Jessica Gillingham and Kristian Lupinski in this latest episode of Pillow Talk Sessions as they explore how multifamily living is being transformed by the hospitality industry’s best practices. Featuring Konrad Koczwara, Founder & CEO of ElevateOS, this episode is packed with insights into creating a 5-star resident experience. Highlights include: 🔹 Hotelization Explained – How multifamily operators are adopting hospitality principles to exceed resident expectations. 🔹 Resident Retention – ...

Join Jessica Gillingham and Kristian Lupinski on this week’s episode of Pillow Talk Sessions as they welcome Brendan Geraghty, CEO of the Association for Rental Living, to discuss how hospitality is reshaping the Build-to-Rent (BTR) sector. Key takeaways include: 🔹 The Hospitality-BTR Connection – Insights into how BTR is adopting hotel-inspired practices to enhance the resident experience. 🔹 #BrandbeforeBuilding – Understanding the focus on brand experience over physical infrastructure. 🔹 Serv...

In this week’s Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski are joined by Freya Richard, Director of Operations & Leasing at Vertus, for an engaging conversation about how hospitality and Build-to-Rent (BTR) are learning from each other. Key highlights include: 🏘️ Lessons in Community – How Vertus is applying BTR community-building strategies to their upcoming aparthotel brand, Vertus Edit. ⚙️ Operational Insights – Anticipating the challenges and opportunities of managing apar...

In our latest episode, Jessica Gillingham and Krstian Lupinski sit down with Yianni Tsitouras, Founder & CEO of POHA House, to explore how POHA is redefining co-living with a focus on community, sustainability, and well-being. This conversation is filled with insights on the future of co-living and the ways it can foster connection and purpose in everyday spaces. Tune in to hear about: 🔹 The Co-Living, Co-Working, and Co-Spaces Concept – Yianni shares how these spaces combine flexibility with co...

In this episode, hosts Jessica Gillingham and Kristian Lupinski sit down with Michael Levie, co-founder of citizenM, to dive into how citizenM is reshaping the hospitality industry with a bold, customer-first approach. 🎙️ Michael shares his insights on everything from digital transformation to creating unforgettable guest experiences. We explore citizenM’s unique strategies and how they’re influencing the Build-to-Rent and hospitality sectors. 🏢✨ Listen in as we discuss: How citizenM balances ...

In this episode, hosts Jessica Gillingham and Kristian Lupinski sit down with Suzanne Luscombe, Strategic Growth Director at resiCentral, to dive deep into the Build-to-Rent (BTR) and Co-Living sectors. 🎙️ What to expect: 🏢 Key strategies for positioning brands in BTR and Co-Living sectors. 🌱 The growing importance of sustainability and green buildings in rental living. 💻 How technology is transforming modern living spaces in mixed-use developments. 🔮 Future trends shaping flexible living, urban...

We’re thrilled to announce the launch of our very first episode of Pillow Talk Sessions! 🎉 In this premier, we’re diving into the exciting convergence of the hospitality and Build-to-Rent (BTR) sectors with our special guest, Iain Murray, Head of Operational Living at Bidwells. 🎙️ What can you expect? 🏢 How the BTR sector is learning from hospitality to enhance resident experiences. 👥 Why building a strong sense of community is key to resident loyalty and retention. 📐 The im...